Live Chat
AI Supported Live Chat
Our LiveChat with AI is a comprehensive customer service platform in Malaysia that delights your customers, enhancing their experience and satisfaction with the help of artificial intelligence.
Support customers through live chat with AI
Enhance customer relationships effortlessly, regardless of volume or team availability, using our Business Messenger to connect more personally with customers, live or at their convenience.
Across All Channels
Covers a wide range of channels, including web pages, apps, Tiktok, WhatsApp, Facebook, Twitter, and more.
Intelligent Assignment
Automatically assign chat to agents leveraging intelligent algorithms, considering factors such as current workload, skills, or utilizing the round-robin method for equitable distribution.
Customer Data Platform
Our customer data platform gives you all the context you need for immediate personalized support.
Knowledge Base Recommend
Let agents convert their replies into knowledge base articles.
Dramatically reduce your support volume
Fin can resolve over 80% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.
24/7 Online
24/7 online communication boosts efficiency. Online customer service quickly responds to customer voices, ensuring round-the-clock support.
Knowledge Base
Empowering customers with instant access to comprehensive information and solutions
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