Customer Service& Support BlogIn-depth Evaluation of Ticketing Systems 2026: How AI Reinvents the Digital Hub for Enterprise Service and Collaboration
Entering 2026, ticketing systems have evolved from simple
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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
Entering 2026, ticketing systems have evolved from simple
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Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
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In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from "document storage ...
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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
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As AI agents evolve from "passive responders" to core tools that independently process refunds, recommend products, and schedule services, efficien...
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A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the "2025 China Tech Global Expansion High-Growth En...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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This chaos of "tweaking prompts based on gut feeling" stems from a lack of refined management methods. Fortunately, the LLM observability capabilit...
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