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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
In the era of the customer experience economy, call centers are transforming from cost centers to value creation hubs, and their service quality di...
189
AI agents built on multi-model collaboration architectures integrate over 15 cutting-edge open-source and proprietary models, including internation...
152
As a leading home services provider in China, Swan Home has completed a key upgrade in partnership with Udesk—evolving fully from traditional custo...
281
In the era of stock competition, the logic of enterprise growth is being subverted. Customer acquisition costs are soaring, and the profit from a s...
243
In the era of e-commerce-driven global business, enterprise services are facing key bottlenecks: although traditional robots can handle basic inqui...
262
Customer service managers are constantly seeking ways to boost work efficiency, reduce work orders, and enhance customer satisfaction. While tradi...
296
In the wave of enterprise digital transformation, intelligent outbound call robots have become core tools to replace humans in repetitive outbound ...
347
In the digital era, customer experience has become the core competitive barrier for enterprises. As a critical bridge between enterprises and custo...
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When customers upload images of equipment failures to automatically receive solutions, when systems can real-time identify risks and generate compl...
37
When a smart hardware brand triggered a public opinion crisis because its Indonesian customer service failed to use local honorifics, or when a cro...
35
Customer Service& Support Blog