What can Udesk Ticket system bring you in Malaysia

Article Summary：Half a year delivery rate increased by 80%, the work order system was used by me to understand!

Half a year delivery rate increased by 80%, the work order system was used by me to understand!

Udesk creates a cost-effective digital transformation path for Malaysian smes!

"Some time ago, our company was very busy: orders were flying like snowflakes, but the production site was in chaos. The customer reminder calls constantly, everyone is anxious like a ant on the hot pot. I've been struggling all day trying to coordinate everything. I knew something had to change when I walked by the production floor one day and saw people frantically looking for orders and asking about progress."

01.  Factory production and delivery difficulties and impact

(A) the performance of low delivery rate

The problem of low delivery rate in the factory is obvious. First, order delays are frequent. After the customer placed an order, the original promised delivery time was always unable to be fulfilled on time. For example, once the customer placed a batch of urgent orders, the estimated delivery time is two weeks. But the actual delay is more than a month to complete. This not only makes customers very dissatisfied, but also brings a great blow to the credibility of the enterprise.

Secondly, uncertainty in the production process also leads to low delivery rates. For example, there was a production problem with a major raw material supplier, resulting in a shortage of raw materials, and production had to be suspended, thus delaying the delivery of orders.

(2) Adverse impact on enterprises

The low delivery rate has brought a series of adverse effects to the enterprise.

First, customer churn is one of the biggest concerns. Customers are likely to turn to other suppliers when their orders cannot be delivered on time. Especially in the competitive market environment, customers have many choices, if you can not ensure timely delivery, you will lose the trust of customers.

Secondly, the reputation of the company has been seriously damaged. Once low factory delivery rates become the norm, customers will have a negative evaluation of the company. This kind of negative evaluation will spread quickly in the industry and affect future business development.

2. With this ticket system, a 70% increase in customer satisfaction is not a dream!

The work order management system is like an efficient dispatcher for an enterprise. It can arrange the various tasks and problems of the enterprise in order, so that the departments of the enterprise clearly know what matters to deal with and how the progress is.

For enterprises, if there is no good work order management system, it is just like the factory without production line scheduling, which is easy to be chaotic. With it, you can first accurately track the status of the task, just like a pair of keen eyes, at any time to see the dynamics of the work. Efficient task allocation and coordination functions are like an effective commander, helping the enterprise to operate efficiently.

Today I'm going to take a look at the best ticket management system for 2024 - Udesk. At the same time, the end of the article will also introduce cases to help you make the right decision in the selection and implementation process.

Udesk

Recommended reason: Udesk, as a zero code application building platform, has shown strong flexibility and customization in work order management. It allows users to quickly build personalized work order management systems through simple drag and drop operations, without specialized programming knowledge. Whether it is a small enterprise or a large complex organization, the simplified cloud can be expanded and adjusted according to the actual needs, to meet the work order management needs of enterprises of different sizes.

Enterprise type: Suitable for enterprises of all sizes, especially small and medium-sized enterprises and teams with fast business changes. For those who do not have a professional development team, but want to quickly build a work order management system, simple path cloud is the ideal choice.

Core functions: Cover work order creation, distribution, progress tracking, feedback evaluation and other functions. It can realize the real-time update of the work order, which is convenient for all departments to know the task status. Support custom reports and data analysis to provide strong support for decision-making. At the same time, Udesk also provides rich form design and process automation functions to make work order management more efficient.

How to manage work orders: Create a work order form to record task information and requirements in detail. Assign work orders to the appropriate person or department and set priorities and deadlines. Relevant personnel can update the work order progress in the system, and managers can view the overall situation and the status of individual work orders at any time. At the same time, through the feedback evaluation function, constantly improve the work order processing process. Using the process automation function, it can realize the automatic assignment of work order, reminder and other operations to improve work efficiency.

Advantages and disadvantages: The advantages are simple operation and easy to use. Even users without technical background can quickly grasp the use of the system. Flexible customization to meet the individual needs of enterprises. It can be customized according to the specific work order management needs of the enterprise to ensure that the system is perfectly suited to the actual situation of the enterprise.

Low cost, high cost performance. Compared with the traditional work order management software, the price of Udesk is more friendly to the people, while providing a wealth of functions, saving a lot of costs for enterprises. The disadvantage is that for complex large enterprise needs, it may take a certain amount of learning time. However, the help document of Udesk is very detailed, and users can refer to the help document in the learning process to quickly grasp the use of the system.

》》Click to start your free trial of Ticketing System, and experience the advantages firsthand.

The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/what-can-udesk-ticket-system-bring-you-in-malaysia.html