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Amid the global digital wave, the interaction model between enterprises and customers is undergoing a profound transformation. The omnichannel onli...
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Amid the global digital wave, enterprise operations face unprecedented complexity and fast-paced challenges. The diversification of customer needs,...
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In the fiercely competitive business landscape, the efficiency and quality of customer communication directly determine an enterprise’s survival an...
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As a customer service agent who handles dozens of calls every day, I know all too well how crucial a handy call center system is. It shouldn’t be a...
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The communication channels between enterprises and customers are becoming increasingly diverse and complex, ranging from traditional phone calls to...
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When a user inquires about after-sales issues for a product on a brand's APP, only to be asked to repeat the problem description when transferred t...
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When customer service representatives have to switch between three systems just to respond to customer inquiries, when the wait time for incoming c...
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When a customer sends product fault images at 2 AM, the system can automatically identify the problem type and push maintenance guidelines; when an...
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In the current highly competitive solid wood furniture market, consumers’ pursuit of quality, environmental friendliness, and personalization has b...
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In today’s business world swept by the digital wave, customer service experience has become a key competitive edge for enterprises to stand out. Th...
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