Customer Service& Support BlogThe Ultimate Guide to AI-Powered Customer Service Agents
Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
63
Search the whole station
Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
63
AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
226
In the era of stock competition, the logic of enterprise growth is being subverted. Customer acquisition costs are soaring, and the profit from a s...
271
In the era of e-commerce-driven global business, enterprise services are facing key bottlenecks: although traditional robots can handle basic inqui...
294
Customer service managers are constantly seeking ways to boost work efficiency, reduce work orders, and enhance customer satisfaction. While tradi...
332
In the wave of enterprise digital transformation, intelligent outbound call robots have become core tools to replace humans in repetitive outbound ...
377
In the digital era, customer experience has become the core competitive barrier for enterprises. As a critical bridge between enterprises and custo...
83
When customers upload images of equipment failures to automatically receive solutions, when systems can real-time identify risks and generate compl...
65
When a smart hardware brand triggered a public opinion crisis because its Indonesian customer service failed to use local honorifics, or when a cro...
73
In today's era of increasingly diverse customer needs, enterprise customer service faces three major challenges: "dispersed inquiries, complex issu...
412