Customer Service& Support BlogUdesk AI Agent: Redefining the Era of Intelligent Resolution in Customer Service
When consumers’smart home devices can already predict needs and place orders automatically, enterprise customer service systems are still trapped i...
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When consumers’smart home devices can already predict needs and place orders automatically, enterprise customer service systems are still trapped i...
252
As the year-end sprint kicks off, are customer service leaders still struggling with annual summaries? After a year of hard work and numerous optim...
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Entering 2026, ticketing systems have evolved from simple
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Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
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In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from "document storage ...
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Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
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In the era of stock competition, the logic of enterprise growth is being subverted. Customer acquisition costs are soaring, and the profit from a s...
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In the era of e-commerce-driven global business, enterprise services are facing key bottlenecks: although traditional robots can handle basic inqui...
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Customer service managers are constantly seeking ways to boost work efficiency, reduce work orders, and enhance customer satisfaction. While tradi...
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