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When a cross-border e-commerce enterprise faced a brand crisis due to inappropriate customer service scripts, and a bank was penalized by regulator...
4
Amid the wave of global business, customer service systems have evolved from "cost centers" to "value hubs". Their ability to connect customers, ac...
303
The heavy pressure of handling incoming calls has become a common dilemma for enterprise service teams: during peak inquiry periods, customer servi...
113
"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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"Hello, this is XX Company Customer Service. Agent ID 8818 speaking." The call I received last week caught me off guard—its voice was soft and natu...
197
IDC’s 2025 Cross-border Service Digitalization Report shows that enterprises with comprehensive multilingual support have an overseas customer rete...
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As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Against the backdrop of the global wave of digitalization, where the development of the international digital industry is accompanied by both oppor...
40
From September 29 to 30, 2025, the 1st Sri Lanka National AI Expo & Conference (AI EXPO 2025) was grandly held at the King's Empire Hotel in Colomb...
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"Hello, the number you are calling is currently busy. Please try again later..." When customers anxiously dial the after-sales hotline only to hear...
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Customer Service& Support Blog