Customer Service& Support BlogUdesk has been selected into China’s Top 30 Pioneer AI Agent Cases 2025!
Recently, Udesk has earned another significant recognition in the commercialization of AI technologies: The projects it co-developed with Chow Tai ...
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Recently, Udesk has earned another significant recognition in the commercialization of AI technologies: The projects it co-developed with Chow Tai ...
85
When consumers’smart home devices can already predict needs and place orders automatically, enterprise customer service systems are still trapped i...
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As the year-end sprint kicks off, are customer service leaders still struggling with annual summaries? After a year of hard work and numerous optim...
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Entering 2026, ticketing systems have evolved from simple
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Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
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In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from "document storage ...
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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
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As AI agents evolve from "passive responders" to core tools that independently process refunds, recommend products, and schedule services, efficien...
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A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the "2025 China Tech Global Expansion High-Growth En...
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