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Facing hundreds or even thousands of inquiry messages every day, customer service representatives (CSRs) often find themselves trapped in dilemmas:...
14
As a customer service agent who handles dozens of calls every day, I know all too well how crucial a handy call center system is. It shouldn’t be a...
16
In the digital era, customer touchpoints are becoming increasingly fragmented — ranging from traditional channels like phone calls and emails to em...
161
Di era sekarang, pengalaman pelanggan jadi penentu utama daya saing. Setiap bisnis,mulai dari startup yang butuh respon cepat sampai enterprise bes...
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Seiring dengan peningkatan pola konsumsi dan transformasi digital, Branded Apparel Chains mulai beralih dari strategi “channel dominance” menuju “e...
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Di tengah persaingan ketat di industri intelligent customer service, Udesk Omnichannel Customer Service System berhasil menempatkan diri secara ber...
26
Di tengah semakin meluasnya mobilitas penduduk, rata-rata jumlah penumpang yang dilayani oleh pusat transportasi setiap hari sudah melampaui 100 ju...
26
Imagine a scenario: a customer leaves a message on your app in the morning asking about their order status, then follows up on your WeChat Official...
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Amid the sweeping global wave of digitalization, competition among enterprises has grown increasingly fierce, making efficient customer service a c...
27
In today’s world where the digital wave sweeps across all industries, customer service is no longer confined to the traditional telephone communica...
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Customer Service& Support Blog