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As AI agents evolve from "passive responders" to core tools that independently process refunds, recommend products, and schedule services, efficien...
9
A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
205
As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
324
This chaos of "tweaking prompts based on gut feeling" stems from a lack of refined management methods. Fortunately, the LLM observability capabilit...
320
In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
51
In the era of the customer experience economy, call centers are transforming from cost centers to value creation hubs, and their service quality di...
225
AI agents built on multi-model collaboration architectures integrate over 15 cutting-edge open-source and proprietary models, including internation...
199
In today's fast-paced business world, enterprises interact with a diverse range of customers every day. Imagine a large e-commerce enterprise needi...
379
In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
443
In the manufacturing industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. As market competitio...
447
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