Online chat with AI： Udesk Reinventing the customer service experience in Malaysia

文章摘要：Udesk, the world's leading omni-channel customer service system solution provider, fully integrates and upgrades IM（online chat software Malaysia）, call center, intelligent quality inspection, intelligent work order, data visualization and other functions through AI+ large model technology, and fully covers global mainstream social software, including whatsapp, line, Ins, Twitter, etc. Online chat with ai, multi-language translation and other functions, so that users reduce waiting time, so that customer service confidence in the face of global customers, truly enable technology to reduce costs and increase efficiency, leading the new trend of customer service industry.

Udesk, the world's leading omni-channel customer service system solution provider, fully integrates and upgrades IM（online chat software Malaysia）, call center, intelligent quality inspection, intelligent work order, data visualization and other functions through AI+ large model technology, and fully covers global mainstream social software, including whatsapp, line, Ins, Twitter, etc. Online chat with ai, multi-language translation and other functions, so that users reduce waiting time, so that customer service confidence in the face of global customers, truly enable technology to reduce costs and increase efficiency, leading the new trend of customer service industry.

In Malaysia, customers have higher and higher expectations for corporate services, shorter and shorter pick-up time, more and more professional technical guidance, repeated answers to basic questions, and enterprises have to invest heavily in their own staff skill reserve, personnel number, knowledge base arrangement, corporate training, reception methods and other aspects. This has resulted in a lot of incremental costs, and it is ongoing. At this stage, the emergence of AI has completely solved this problem, 7x24 hours services, and provide personalized service under the premise of fully understanding customer intentions.

Udesk provides enterprises with communication methods based on official website IM（online chat platform Malaysia） and mainstream social software, so that customers can consult with corporate customer service through their favorite channels, and customer service can also establish contact with customers around the world through automated translation of AI, breaking the communication boundaries. This is a huge advantage for Malaysian businesses operating in a multicultural context.

AI+ large model enables all Udesk products, which is Udesk's strategic policy, to enter the Malaysian market, with the power of science and technology, it is imperative to solve the current industry difficulties. Udesk AI products continue to learn and optimize during use, improving the quality and efficiency of services. This adaptive ability can solve the user's repetitive problems in the short term, and meet the customer's needs more and more accurately over time in the long term.

Udesk, the omnichannel customer service system, is not only a technical tool, but also represents a new service concept. Customer-centric, through intelligent and personalized service, enhance customer service experience. In Malaysia, Udesk is helping local companies realize this concept with its innovative solutions, constantly pushing up the ladder in the customer service industry. Embrace Udesk and make service no longer difficult.

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The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/online-chat-with-ai%ef%bc%9a-udesk-reinventing-the-customer-service-experience-in-malaysia.html