Udesk Online chatbot: A smart system for Malaysia that can chat with multiple customers at the same time

Article Summary：In fact, many people are not unfamiliar with online chatbot, when you shop in the shopping app automatically pop up the product introduction, when you want to check the account balance to reply to your mechanical sound, here to formally introduce, online chatbot is a kind of artificial intelligence system that automatically communicates with users through text.

What is an online chatbot, a brief introduction

In fact, many people are not unfamiliar with online chatbot, when you shop in the shopping app automatically pop up the product introduction, when you want to check the account balance to reply to your mechanical sound, here to formally introduce, online chatbot is a kind of artificial intelligence system that automatically communicates with users through text. This kind of system can simulate the dialogue between people and customers, support 24-hour online communication, and a robot can provide services for multiple customers at the same time, which can greatly reduce the communication cost and service efficiency for enterprises.

Regarding the types of chatbots, the ones currently in use can be divided into the following categories:

1.Beginner chatbot: The first is the beginner chatbot, which generally provides answers according to internal preset question and answer rules. The corresponding knowledge base of questions and answers is embedded in the robot.

2.Intermediate Chatbot: On top of the beginner chatbot, the intermediate bot adds natural language processing (NLP) technology, which is able to understand some domain specific questions and provide accurate answers based on the questions.

3.Advanced chatbots: On the basis of the first two chatbots, advanced chatbots have machine learning and deep learning capabilities, yes, this is shown in that they can learn independently, their content is not solely from the internal knowledge base, on the basis of the knowledge base they can think independently, understand complex questions, and provide personalized and predictable answers.

Which industries are online chatbots used in?

At present, the application of online chatbots is still very wide, the following are some of the main application areas:

1. E-commerce: The biggest application scenario is in the shopping platform, chatbots can help people search for products, provide purchase suggestions, help place orders and track orders.

2. Financial services: In the financial industry, online chatbots can help customers provide account inquiries, investment management and other services.

3. Cultural tourism industry: In the process of tourism, chatbots can help customers reduce the travel burden from the aspects of holiday planning, air ticket booking, hotel booking, tourism strategy formulation, national culture answer and so on.

Four advantages of Udesk online chatbot

Udesk's online chatbot has the following significant advantages:

1. Artificial simulation: Using large-scale knowledge processing and natural semantic understanding technology to simulate human responses and provide implicit product promotion.

2. Intelligent learning: The robot can automatically learn unknown questions or unknown questions according to precise algorithms, and automatically match possible answers to improve the efficiency of problem solving.

3. Smooth man-machine handover: When the robot cannot answer the question, it can be switched to human customer service without feeling to ensure the continuity and consistency of user experience.

4. Data mining :Udesk intelligent customer service system is embedded in the data analysis platform, which can generate relevant personalized reports according to the communication records of intelligent customer service, and display them through the dial to help managers understand the communication and service conditions of customers, and can provide customers with customer labels to help mine customer needs and provide principles for product improvement or enterprise improvement.

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The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/udesk-online-chatbot-a-smart-system-for-malaysia-that-can-chat-with-multiple-customers-at-the-same-time.html