Get to know Udesk, a ticketing system, and solve process challenges with ease

Article Summary：The work order system is an important part of business operation, which can help enterprises improve work efficiency and optimize resource management. However, most ticketing systems only support single-channel communication, low communication efficiency, and cannot cover all user needs, which can easily lead to customer loss in the long run.

The work order system is an important part of business operation, which can help enterprises improve work efficiency and optimize resource management. However, most ticketing systems only support single-channel communication, low communication efficiency, and cannot cover all user needs, which can easily lead to customer loss in the long run.

With the current needs of digital upgrading of enterprises, we recommend this Wofone Technology Udesk work order system for everyone. It can cover omni-channel communication methods such as email and mini programs; It has a complete work order business flow processing system and automation tools, which are powerful and have outstanding advantages. It can help enterprise users solve problems in enterprise customer service work and improve customer service efficiency. At present, Wofeng has many successful cases overseas, such as Sany Heavy Industry, Hilton Hotel, etc. With excellent success experience, Udesk's ticketing system will help more businesses in Malaysia.

The Udesk ticketing system easily handles all kinds of problems

In Malaysia, Udesk's ticketing system can:

1. Full communication channel coverage

Udesk's ticket system supports almost all channels in Malaysia, and the Udesk ticket system can support more than 20 communication channels such as email, website, APP, WeChat public account, mini program, enterprise WeChat, Facebook, Whats App, etc. Let customers contact customer service through various communication methods, and no longer affect the transaction rate due to channel restrictions.

2. Flexible service configuration

Udesk's work order system has highly customized settings such as custom fields, templates, filters, and column fields, making enterprise business configuration more flexible and customized according to actual needs, reducing unnecessary operations, saving manual operation time and costs, and improving efficiency.

3. Perfect automation tools

The Udesk ticketing system can set up automation tools such as triggers, automated tasks, ticket processing time, and more. Automatically assign, process, and update work orders, record work order processing process, provide traceability for enterprises, and facilitate monitoring and management of work order processing process.

4. The customer service workbench is efficient

The Udesk work order system integrates and centralizes the management of customers on multiple platforms, reduces human errors and omissions, and improves the quality of work. Provide customer information management functions to quickly and accurately respond to customer problems, improve customer satisfaction and loyalty.

Advantages of the Udesk ticketing system

1. The workbench operation interface is flexible and detailed and customizable

Udesk Workbench displays an overview of ticket lists, topics, and replies under custom ticket filters. Columns and sorts can be set. Agents can manually enter, export, and import tickets. Ticket creation supports text editing and attachment uploading. You can set different templates based on business scenarios and fill in the fields. On the ticket details page, you can quickly edit the status, content, and attributes, support agents to reply and copy, view replies and customer information change records, make or send text messages, and view historical tickets, calls, and conversation records.

2. Omni-channel docking with customers

Udesk can configure the mailbox and convert the email into a ticket after success. The customer service reply email is converted into a ticket and recorded. The administrator can set up a message template, and the customer fills in and generates a work order. Configure feedback tags, create custom forms, and generate tickets.

You can use the SDK to customize the development and provide submission and query functions. It can be connected to WeCom, embedded links to submit and query work orders, combined with trigger notifications. Udesk Ticket H5 is listed on WeChat, and employees can process tickets within WeChat, combined with trigger notifications. Work orders can be generated through online IM messages, and access channels such as Douyin, Mini Program, and Facebook.

3. Comprehensive third-party scenario call support

The Udesk Ticket SDK can be used for users from QiWei and WeChat to carry out bill of lading and order checking operations, and the web page is embedded for users to carry out bill of lading/order checking operations, which is suitable for multiple application scenarios.

In addition to pre-sales, Udesk's omni-channel work order system can also play a role in the after-sales service process, when customers need repairs, returns, or other after-sales support after purchasing products, they can submit work orders through channels such as phone, email, online chat, etc. The after-sales team uses the ticketing system to manage and coordinate solutions so that local and overseas customer issues in Malaysia can be responded to and resolved in a timely manner, improving customer satisfaction.

Udesk ticketing system provides a comprehensive and convenient customer service solution for business processes. Meet the data precipitation needs of Malaysia enterprises, provide support for enterprises to adjust their marketing strategies in a timely manner, reduce customer churn, and help enterprises upgrade digitally. At the same time, Udesk's ticketing system also supports a free trial, if you need it, please contact us:

》》Click to start your free trial of Ticketing System, and experience the advantages firsthand.

The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/get-to-know-udesk-a-ticketing-system-and-solve-process-challenges-with-ease.html