Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Free help desk ticketing software

Optimize the characteristics and advantages of business operation, work order system

The work order system improves operational efficiency through centralized management, automated processes, collaborative support, etc. Udesk, as an...
14/10/2024 700
Free help desk ticketing software Helpdesk ticketing Malaysia support ticketing system Malaysia Guide
The role and recommendation of the ticketing system

Both large and small companies are now using support ticket systems to solve customer problems in a timely, efficient and systematic manner.
27/09/2024 514
Free help desk ticketing software IT helpdesk ticketing Malaysia Ticketing system for IT helpdesk Guide
Get to know Udesk, a ticketing system, and solve process challenges with ease

The work order system is an important part of business operation, which can help enterprises improve work efficiency and optimize resource manageme...
29/08/2024 820
Free help desk ticketing software IT helpdesk ticketing Malaysia support ticketing system Malaysia Guide
What is a ticketing system? Understand the logic of the ticketing system and its application in Malaysia

Whether you are engaged in IT operation and maintenance, customer service support, or e-commerce, retail chain, a fast and efficient work processin...
27/08/2024 771
Free help desk ticketing software Helpdesk ticketing Malaysia Ticketing system for IT helpdesk Guide

The article is original by Udesk

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