Provide better contact centre services

Article Summary：Nowadays, the customer service system has been popularized to various enterprises in various industries, but the service level is still uneven. In fact, no matter what industry, good service is the top priority. This can not only make the reputation of enterprises in the customer side is getting better and better, but also the performance of enterprises to improve themselves and raise the ceiling. So, how should we improve the level of omnichannel customer service? This article will be from two angles to discuss with you.

Nowadays, the customer service system has been popularized to various enterprises in various industries, but the service level is still uneven. In fact, no matter what industry, good service is the top priority. This can not only make the reputation of enterprises in the customer side is getting better and better, but also the performance of enterprises to improve themselves and raise the ceiling. So, how should we improve the level of omnichannel customer service? This article will be from two angles to discuss with you.

 Improve omni-channel services

 1.Omni-channel Call Center

Udesk supports incoming and outgoing calls from mobile phones, iP phones, and web phones. At the same time, Udesk has a variety of powerful customer service functions, such as customer information collection, speech recommendation, administrator monitoring, secret language, strong insertion, etc. A variety of options and powerful functions supported in Udesk, so that the call service processing more simple and convenient.

2.Omnichannel IM

For the functional plate of IM, the most important thing is the comprehensiveness of the channel and the stability of the function, coupled with the coordination of the AI integration that has emerged in recent years. Udesk connects to most of the major social media on the web, such as line, WhatsApp, ins, twitter, etc. Most of the requirements were met. It is such a powerful full coverage of the instant messaging function, in order to provide strong technical support for the customer service system.

Better website docking service

1.Customized docking

Udesk is highly customized to the docking requirements of customers. Before configuring the docking, Udesk will conduct a meeting to confirm the requirements of customers, conduct in-depth analysis of customers' business scenarios, and give solutions and suggestions for customers' reference. This saves a lot of labor costs for customers and saves learning costs for many customers who have no experience in saas.

2.Website message interface page customization

For customers with different styles in different industries, Udesk gives the customer the right to design buttons on the web consultation page, from style to color, customers can customize according to their own desired style.

3.Intelligent customer service robot

In 2024, the most indispensable topic is AI, there is no doubt that Udesk integrated intelligent customer service robot function in the customer service system, through the self-developed LLM large model and NLP technology, can automatically answer customers' common questions, and provide 24/7 online services. Intelligent customer service robots not only reduce the work pressure of manual customer service, but also improve the efficiency of problem solving, making the customer experience more smooth.

Through the improvement of the above two aspects, enterprises can significantly improve the quality and efficiency of their customer service, so as to stand out in the fierce market competition.

》》Click to start your free trial of Omnichannel Systems, and experience the advantages firsthand.

The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/provide-better-contact-centre-services.html