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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
39
Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
156
In today's fast-paced business world, enterprises interact with a diverse range of customers every day. Imagine a large e-commerce enterprise needi...
276
In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
327
In the manufacturing industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. As market competitio...
293
"Customers inquire via WhatsApp but have to switch to email for a response", "European and American customers complain about no response due to tim...
181
Today, scenarios like "AI customer service responding to professional questions in seconds" and "enterprise assistants accurately extracting data" ...
249
"No response to after-sales inquiries at 3 AM", "Customer wait times of 1 hour due to surging inquiries during peak seasons", "Repeated follow-ups ...
365
Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
198
"My package hasn’t moved for three days—was it lost or stuck?" When customers raise questions mixed with emotions and vague expressions, an intelli...
64
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