Customer Service& Support BlogUdesk Video Customer Service: Making Service “Visible” and Customer Experience “Warm”
As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
400
Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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This chaos of "tweaking prompts based on gut feeling" stems from a lack of refined management methods. Fortunately, the LLM observability capabilit...
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In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
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AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
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As a leader in China’s interest-based social networking sector, TT Voice, a flagship product of Guangzhou QWan Network Technology Co., Ltd., has am...
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In the era of the customer experience economy, call centers are transforming from cost centers to value creation hubs, and their service quality di...
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AI agents built on multi-model collaboration architectures integrate over 15 cutting-edge open-source and proprietary models, including internation...
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As a leading home services provider in China, Swan Home has completed a key upgrade in partnership with Udesk—evolving fully from traditional custo...
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In the era of stock competition, the logic of enterprise growth is being subverted. Customer acquisition costs are soaring, and the profit from a s...
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