Customer Service& Support BlogPerfect Customer Service Annual Summary: 4 Core Dimensions to Highlight Full-Year Value
As the year-end sprint kicks off, are customer service leaders still struggling with annual summaries? After a year of hard work and numerous optim...
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As the year-end sprint kicks off, are customer service leaders still struggling with annual summaries? After a year of hard work and numerous optim...
343
Entering 2026, ticketing systems have evolved from simple
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Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
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In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from "document storage ...
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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
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As AI agents evolve from "passive responders" to core tools that independently process refunds, recommend products, and schedule services, efficien...
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A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the "2025 China Tech Global Expansion High-Growth En...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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