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When BYD's new energy vehicles hit the streets of Europe and the US, and when Gaussian robots serve cleaning scenarios in more than 40 countries wo...
53
In an enterprise's customer service system, a ticketing system is an indispensable component. It not only standardizes service processes but also s...
44
In the manufacturing industry, enterprises are confronted with fierce market competition and ever-changing customer demands. To maintain competitiv...
68
Amid the 2025 digital wave, enterprise knowledge management has evolved from a passive model of "document archiving" to an active empowerment syste...
369
Driven by the dual forces of tightening regulatory compliance and service quality upgrading, intelligent quality inspection systems in 2025 have ev...
366
In the process of enterprise service digitalization, AI-powered ticketing systems have evolved from "auxiliary tools" to "efficiency hubs." Whether...
365
Amid the wave of digital transformation, intelligent outbound call robots have become a powerful tool for enterprises to reduce costs and improve e...
229
Chinese enterprises' overseas expansion has entered a new phase of "refined operations", yet overseas customer service faces multiple challenges: m...
330
Today, as customer service demands become increasingly diverse, call centers are no longer simple "telephone switchboards" but core hubs for enterp...
397
Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
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Customer Service& Support Blog