Udesk Brings Chinese AI Solutions to Southeast Asia, Shining at Sri Lanka AI Expo!

文章摘要：From September 29 to 30, 2025, the 1st Sri Lanka National AI Expo & Conference (AI EXPO 2025) was grandly held at the King's Empire Hotel in Colombo. As a leading enterprise in the global AI intelligent customer service sector, Udesk was invited to showcase its exclusive booth. It also conducted an in-depth analysis for the guests on how AI can address the pain points of financial services in the emerging Southeast Asian market, injecting Chinese wisdom into the summit's vision of "Moving Towards an AI-Driven Sri Lanka".

From September 29 to 30, 2025, the 1st Sri Lanka National AI Expo & Conference (AI EXPO 2025) was grandly held at the King's Empire Hotel in Colombo. As a leading enterprise in the global AI intelligent customer service sector, Udesk was invited to showcase its exclusive booth. It also conducted an in-depth analysis for the guests on how AI can address the pain points of financial services in the emerging Southeast Asian market, injecting Chinese wisdom into the summit's vision of "Moving Towards an AI-Driven Sri Lanka".

Expo Background: Sri Lanka Hosts Its First National-Level AI Expo

With the theme of "Chasing Artificial Intelligence", AI EXPO 2025 gathered representatives from the government, industry, academia, and research sectors, including Huawei, University College London, and Sri Lankan Engineer-Parliamentarian Eranga Weeraratne. The Prime Minister of Sri Lanka also attended the expo in person, making it a crucial indicator for the development of the AI industry in Southeast Asia.

Currently, Sri Lanka's financial industry is accelerating its digital transformation, yet the financial and insurance sectors are grappling with three core pain points: low customer service response efficiency, difficulty in compliance risk control, and long training cycles for sales teams. These pain points are highly aligned with the field of AI intelligent customer service that Udesk has been deeply engaged in. Udesk’s participation with customized AI solutions for the financial and insurance industry this time is not only an accurate response to the needs of the Sri Lankan market but also a significant practice of Chinese AI technology empowering the global financial industry.

Thematic Sharing: Udesk AI Reconstructs the Entire Lifecycle of Financial and Insurance Services

During the conference, an expert on Udesk customer service solutions focused on the core topic of "AI Reconstructs the Entire Lifecycle of Financial and Insurance Services", breaking down nine key business scenarios in the financial and insurance industry. The practical results in three core scenarios were particularly striking:

01 Sales End: AI Improves Telemarketing Efficiency and Accelerates Training

To tackle the challenges of difficult sales and slow training, Udesk has built an integrated AI telemarketing system. Its AI Agent platform integrates call centers and CRM systems, with a built-in exclusive knowledge base for the financial industry to facilitate sales staff in retrieving customer data. The AI voice robot screens leads based on customer profiles, reducing ineffective communication.

02 Service End: Omnichannel Collaboration Resolves Service Disruptions

Addressing the pain points of scattered channels and delayed responses, Udesk has established an "omnichannel + AI Agent collaboration" model. It covers call centers, instant messaging (IM), and voice/text robots, supporting one-stop handling of services such as policy inquiries and claim applications. Intelligent routing automatically assigns agents based on customer tags, minimizing transfer inefficiencies.

03 Compliance End: AI Quality Inspection Builds a Regulatory Line of Defense

Udesk intelligent quality inspection system solves compliance challenges. It leverages AI Agent technology to cover data across all channels including voice and IM, with preset rules for content compliance, interaction standards, and sentiment recognition. It automatically generates reports without the need for manual monitoring.

Booth Interaction: Immersive Experience of AI Agent Solution Outcomes

Udesk’s exclusive booth attracted much attention through scenario simulations and case demonstrations. During the Prime Minister's tour of the exhibition hall, the team briefly introduced to his entourage the core advantages of the solutions adapted to the Sri Lankan financial market. Two demo zones at the booth stood out prominently:

In the Intelligent Voice Robot Demo Zone, the team simulated premium inquiries and claim notifications via AI Agent. The robot accurately recognized local accents and colloquial expressions, guided claim filing through multi-turn conversations, and provided 24/7 responses, resolving the pain point of "no service during non-working hours".

In the Complex Ticket Management Demo Zone, it demonstrated how AI Agent intelligently assigns work orders based on complaint types and customer tiers. Its customizable functions can meet the needs of different enterprises. Many Sri Lankan financial and insurance institutions inquired about the details of localized services, and several expressed intentions of cooperation.

Global Layout: Multilingual Support and Compliance Adaptation Empower Southeast Asian Financial Upgrading

Notably, Udesk customer service solutions fully take into account global service needs. They support over 30 major languages worldwide and adapt to the regulatory requirements of different countries. In response to Sri Lanka's data security concerns, the solutions have established a security system adhering to the EU's GDPR standards and can collaborate with local IT service providers to ensure compliance.

Udesk's participation in AI EXPO 2025 marks a crucial step in its global expansion and a vivid practice of the global outreach of Chinese AI technologies. In the future, Udesk will continue to deepen cooperation with Sri Lanka and other Southeast Asian regions, contributing more Chinese strength to the intelligent development of the global financial industry.

The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/udesk-brings-chinese-ai-solutions-to-southeast-asia-shining-at-sri-lanka-ai-expo.html