Udesk has been selected into China’s Top 30 Pioneer AI Agent Cases 2025!

文章摘要：Recently, Udesk has earned another significant recognition in the commercialization of AI technologies: The projects it co-developed with Chow Tai Fook and Sony (China) – namely the **Chow Tai Fook LLM-Powered Intelligent Customer Service** and **Sony Customer Service AI Agent** – have successfully been selected for two heavyweight industry rankings: *China's Top 100 LLM Cases 2025* and *China's Top 30 Pioneer AI Agent Cases 2025*, hosted by Sand Hill Think Tank. This achievement makes Udesk one of the benchmark enterprises that have simultaneously won authoritative accolades in both the LLM and AI agent sectors.

Recently, Udesk has earned another significant recognition in the commercialization of AI technologies: The projects it co-developed with Chow Tai Fook and Sony (China) – namely the **Chow Tai Fook LLM-Powered Intelligent Customer Service** and **Sony Customer Service AI Agent** – have successfully been selected for two heavyweight industry rankings: *China's Top 100 LLM Cases 2025* and *China's Top 30 Pioneer AI Agent Cases 2025*, hosted by Sand Hill Think Tank. This achievement makes Udesk one of the benchmark enterprises that have simultaneously won authoritative accolades in both the LLM and AI agent sectors.

China's Top 100 LLM Cases 2025

As a benchmark ranking amid the 2025 LLM implementation boom, *China's Top 100 LLM Cases 2025* evaluates outstanding practices across industries based on the core dimensions of **technological innovation + commercial practicality**. Its results are regarded as a key indicator of the commercialization of LLM value.

The award-winning **Chow Tai Fook LLM-Powered Intelligent Customer Service** is a customized solution developed by Udesk to address the pain points of customer service in the retail industry. Leveraging LLMs' capabilities in deep semantic understanding and multi-turn conversation, the solution integrates comprehensive information including Chow Tai Fook's full-range product details, service rules, and after-sales policies. It not only provides consumers with accurate product Q&A, service guidance, and personalized recommendations, but also helps Chow Tai Fook reduce the workload of human agents and improve service response efficiency, forming a dual value loop of "enhanced user experience + optimized enterprise operations".

China's Top 30 Pioneer AI Agent Cases 2025

*China's Top 30 Pioneer AI Agent Cases 2025* is an authoritative ranking for the breakout year of AI agent applications in 2025, focusing on **technological breakthroughs + scenario-specific value** to select groundbreaking projects across various sectors.

The **Sony Customer Service AI Agent**, a collaboration between Udesk and Sony (China), stands out as a typical practice in the consumer electronics industry. By harnessing AI agents' strengths in intent recognition and multi-turn interaction, the solution integrates Sony's policies for its full product lineup, function-related Q&A, and troubleshooting guides. It delivers precise consulting support, fault resolution guidance, and seamless service linkages to consumers, while helping Sony cut customer service labor costs and boost response efficiency. This project has earned dual recognition from the industry for Udesk's technical prowess and scenario adaptability.

The simultaneous inclusion of these two projects in the rankings not only validates Udesk's R&D capabilities in both the LLM and AI agent technology tracks, but also demonstrates its strength in scenario adaptation and value realization across vertical industries such as retail and consumer electronics. As an AI-driven enterprise service solutions provider, Udesk has long adhered to the strategy of "technology empowering scenarios", addressing real pain points in different sectors with customized solutions to achieve deep integration of AI technologies and business operations.

Looking ahead, Udesk will continue to deepen the scenario-based innovation of AI technologies across multiple industries, helping more enterprises unlock the commercial value of intelligent transformation and driving the large-scale implementation of AI technologies.

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