Customer Service& Support BlogOmnichannel + AI Agent: A Showdown of Core Advantages of Top Intelligent Customer Service
When customers inquire about after-sales service on WeChat, ask about products on Douyin, or submit work orders on official websites, can intellige...
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When customers inquire about after-sales service on WeChat, ask about products on Douyin, or submit work orders on official websites, can intellige...
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When Fosun Tourism Group’s AI G.O (Guest Experience Officer) System increased customer satisfaction by 28%, and Great Wall Motors improved internal...
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In the era of stock competition, customer churn has become an "invisible killer" of enterprise growth. Data shows that the cost of acquiring new cu...
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In the vast and bustling world of logistics, countless parcels dart between cities and rural areas every day, like a group of cheerful elves. Behin...
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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
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Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
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In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
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Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
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