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Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
272
Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
296
In today’s world where the digital wave sweeps across all industries, customer service is no longer confined to the traditional telephone communica...
436
In today's society, people's attention to health has reached an unprecedented level, and the big health industry is booming. This industry covers a...
401
In today's deeply integrated digital and real economies, the logistics industry—as critical infrastructure of the national economy—faces unpreceden...
533
Customer Service& Support Blog