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Amid soaring traffic costs and increasingly cautious user decisions, customer service is no longer a passive auxiliary link for answering questions...
350
When customers inquire about after-sales service on WeChat, ask about products on Douyin, or submit work orders on official websites, can intellige...
186
When Fosun Tourism Group’s AI G.O (Guest Experience Officer) System increased customer satisfaction by 28%, and Great Wall Motors improved internal...
1717
In the era of stock competition, customer churn has become an "invisible killer" of enterprise growth. Data shows that the cost of acquiring new cu...
1813
In the vast and bustling world of logistics, countless parcels dart between cities and rural areas every day, like a group of cheerful elves. Behin...
1731
"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
1545
As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
111
Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
125
Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
209
In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
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Customer Service& Support Blog