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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
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Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
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In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
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Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
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Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
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