Full-process Conversation Collaboration
Deliver standardized process guidance, real-time accurate script recommendation, multi-language translation and real-time voice transcription.
Empower Full-Cycle Intelligent Customer Service
Built on large language models, enabling integrated service efficiency improvement, compliance risk control and knowledge accumulation.
Product Definition
Copilot AI Agent is an LLM-powered full-cycle intelligent collaboration tool for customer service. Compatible with all service channels, it delivers real-time assistance, intelligent risk control, automated workflows and data insights to standardize service processes, reduce operational costs and improve service quality.
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Core Capabilities
Deliver standardized process guidance, real-time accurate script recommendation, multi-language translation and real-time voice transcription.
Identify customer sentiments intelligently, block illegal and sensitive content, and pre-warn potential service risks.
Automatically extract session information, generate service tickets quickly and output standardized session summaries with one click.
Cluster and analyze sessions and tickets, automatically extract high-frequency FAQs and continuously update enterprise knowledge base.
Support natural language data query, full-scale service quality evaluation and in-depth mining of customer demands.
Experience LLM-powered intelligent customer service across every channel.
Free TrialAgent Technology Analysis
Transcribe multi-modal data in real time and output intelligent assistance strategies at millisecond level.
Support multi-turn contextual interaction and accurately identify users’ core intentions.
Process multiple customer service tasks such as reception, quality inspection and ticket filling in parallel.
Parse unstructured data and precipitate standardized service knowledge automatically.
Flexibly configure business rules to adapt to service specifications of various industries.
Application Scenarios
Intelligently push problem-solving specifications, extract information automatically and generate maintenance tickets rapidly.
Monitor customer emotions in real time, generate comforting scripts intelligently and realize closed-loop complaint handling.
Provide real-time bidirectional multi-language translation to ensure efficient and smooth cross-border communication.
Guide standardized reception processes and control compliance risks of outbound services in real time.
Conduct intelligent quality inspection for all sessions, quantify service quality and support operational optimization.
Explore how enterprises deploy Copilot AI Agent across real business scenarios.
View CasesDifferentiated Values
Replace post-inspection with real-time in-process correction to fully reduce compliance risks.
Automate office workflows to greatly cut down redundant manual work.
Unify service scripts and processes to accelerate onboarding of new employees.
Be compatible with all customer service channels without frequent system switching.
Support customized business rules to meet personalized demands of various industries.
FAQ
It fully covers online consultation, voice call, outbound call, email and other service channels, and supports multi-modal intelligent interaction.
It can parse enterprise documents, historical sessions and work orders to cluster and precipitate standardized service knowledge automatically.
It supports real-time risk alert during sessions and full-automatic quality inspection after sessions, realizing full-time and full-coverage service risk control.
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