Empower the express logistics industry to achieve global service intelligence, implement diversified scenarios through AI Agent technology, and reshape industry competitiveness.
Logistics and express enterprises face mounting pressure from fragmented channels, data security risks, and escalating service costs in a rapidly evolving market.
Customer consultation entrances are scattered, making it difficult for logistics and express customer service to respond to customers quickly. Data and information from different channels are hard to integrate, leading to the waste of effective customer resources.
Free TrialThe service process involves private information, so there is an urgent need to set permissions for information viewing, avoid information leakage, and provide multi-data storage solutions to ensure security.
Free TrialFacing a large number of customer groups, logistics and express enterprises need a lot of labor, and labor shortages are likely to occur during peak periods, resulting in poor customer service experience.
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Build an AI-driven service ecosystem that connects every customer touchpoint across your logistics network.
Build a unified service platform to handle all customer information consultations through one platform, so as to comprehensively control the services of the customer service center and its affiliated network institutions.
Start Free Trial NowPermissions for information viewing can be set, and various data storage solutions are provided, including cloud platform, private cloud deployment and other forms, to ensure the security of data and information.
Start Free Trial NowBuild AI customer service robots for express waybill inquiry and question answering to handle a large number of user self-service inquiries and problems; connect multiple service channels through AI Agent to achieve 24/7 online service.
Start Free Trial NowFrom management efficiency to customer experience, Udesk delivers measurable improvements across every dimension of your logistics operation.
With the unified service platform, the express headquarters can uniformly supervise the service data of branch institutions, real-time grasp the service situation of different departments and regions, and effectively improve management efficiency.
View More AdvantagesWith the help of intelligent services, filter common problems in massive customer consultations, reduce the work pressure of customer service personnel, and greatly improve service quality.
View More AdvantagesOmnichannel integration plus AI empowerment, rapid online response provides customers with comprehensive services, 24/7 online rapid response, and greatly improves customer experience.
View More AdvantagesSee how leading express logistics enterprises have transformed their service operations and customer experience with Udesk's AI logistics service platform.
4PX has five major service centers around the world. Facing consultations of different regions and types, it has high requirements for the skills of enterprise service personnel. Udesk has created intelligent self-service for 4PX, which responds to customer demands in a timely manner, reduces the workload of employees, and improves the user service experience.
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As a leading comprehensive express logistics service provider in China, S.F. Express has initially established the ability to provide customers with integrated comprehensive logistics solutions after years of development. Udesk has worked with S.F. Express to provide an internal shared service center, which responds to the demands of internal employees in a timely manner and provides exclusive services for enterprise employees.
Read Full Case StudiesWant to learn more about how Udesk can help your logistics business? Contact our sales team for a customized AI logistics service solution tailored to your needs.
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