Udesk Automotive Industry Solution | Global AI Customer Service for Auto Brands

Pain Points

Business Challenges

The automotive industry faces critical customer service hurdles in the era of global expansion. Understanding these pain points is the first step to solving them.

Fragmented Channels

Isolated multi-channels lead to fragmented customer experience, making it impossible to deliver consistent automotive customer service across touchpoints.

Delayed Cross-region Service

Cross-time zone and multi-language issues cause slow response, undermining global customer service quality and auto brand reputation.

High Compliance Risk

Significant differences in data regulations across global markets create compliance customer service risks that are hard to manage without the right platform.

Weak Scene Adaptation

Hard to meet professional pre-sales & after-sales scenarios specific to automotive, from test drive booking to complex fault diagnosis and repair coordination.

Unbalanced Efficiency & Cost

Limited agent coverage and high labor costs prevent automotive enterprises from scaling global customer service without a significant reduction in quality.

How We Help

Udesk Solutions

Four purpose-built modules address every dimension of global automotive customer service — from channel unification to AI-driven scene adaptation.

Global Channel Integration

Integrate 30+ mainstream overseas channels for one-stop access & global response; local deployment in 20+ core regions, voice latency ≤ 150ms.

30+ mainstream overseas channels unified in one platform

Local deployment across 20+ core global regions

Voice latency ≤ 150ms for seamless real-time communication

One-stop access for consistent omnichannel customer experience

AI Agent Intelligent Empowerment

24/7 intelligent service, processes over 40% of routine inquiries; intelligent routing + AR remote after-sales guidance to improve efficiency.

24/7 AI Agent for automotive customer service without interruption

Processes 40%+ of routine inquiries automatically

Intelligent routing to the right agent or department

AR remote after-sales guidance for complex fault resolution

Compliance & Multi-language Support

Adapt to global regulations including GDPR to ensure data security; support real-time translation in 132 languages with semantic accuracy ≥ 97%.

GDPR and multi-regional data compliance built-in

Real-time translation across 132 languages

Semantic accuracy ≥ 97% for precise multi-language customer service

Data sovereignty controls per regional requirement

Full-scene Adaptation for Pre-sales & After-sales

Deeply adapted to automotive industry workflows — from initial lead generation through to long-term after-sales service closure.

Pre-sales

Lead mining to identify and qualify high-intent buyers

Test drive appointment booking for conversion optimization

After-sales

Fault repair guidance and technician routing

Maintenance reminders for closed-loop service experience

Why Udesk

Solution Advantages

Udesk delivers end-to-end automotive solution capabilities that other generic platforms simply cannot match.

Globalization

Local deployment + omnichannel integration, delivering low-latency worldwide automotive customer service from a single unified platform.

Intelligence

AI Agent for auto + human agent collaboration to reduce cost and improve efficiency, with continuous self-learning from resolved interactions.

Compliance

Align with global data regulations across every market to minimize compliance risks and protect both your brand and your customers.

Scene-oriented

Deeply adapted to the automotive industry with customizable workflows covering every scenario from showroom inquiry to post-repair follow-up.

Customer Stories

Industry Cases

Leading global automotive brands trust Udesk to power their customer service operations at scale.

BYD Auto

Global New Energy Vehicle Brand

BYD operates in more than 110 countries and regions. With Udesk's automotive solution, it unified global multi-channel services, complied with regional data regulations, and used AI Agent and AR remote guidance to improve service efficiency. The inquiry connection rate increased significantly, average waiting time reduced to 50 seconds, supporting steady growth of overseas sales.

110+

Countries & Regions Served

50s

Avg. Waiting Time Achieved

Lincoln Motor Company

Global Luxury Automotive Brand

Lincoln built a unified global after-sales platform with Udesk. It realized multi-language & low-latency service, broke data silos between pre-sales and after-sales, unified global service standards, and increased customer repurchase rate by 23%, strengthening its luxury brand service advantage.

+23%

Customer Repurchase Rate

✓ Unified

Global Service Standards

TRUSTED BY +50,000 BUSINESSES

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