Multimodal Knowledge Access
Supports a variety of file formats and access methods to build a knowledge base quickly.
Enterprise data comes from many sources and knowledge is siloed; answers from different channels contradict each other; knowledge maintenance costs are high.
Weak search functionality that relies on manual lookup; enterprise knowledge is hard to accumulate and leverage; lacking scenario-based applications.
Knowledge is updated late with no timeliness checks; data leaks occur due to unauthorized access; management of internal and external knowledge bases is chaotic.
Lack of knowledge bases for global minor languages; low translation quality, with rigid and inaccurate content.
An end-to-end knowledge management platform designed specifically for the needs of modern enterprises.
Standout features that set Udesk’s large model knowledge base apart from other solutions.
Supports a variety of file formats and access methods to build a knowledge base quickly.
Granular knowledge access permissions, flexibly adaptable to a variety of knowledge application scenarios.
Improve document parsing accuracy by understanding images and text simultaneously.
Connect to the intelligent agent platform to make knowledge applications smarter and more responsive.
Support multiple languages and serve enterprises’ global needs with high translation accuracy.
Comprehensive security mechanisms that prevent data leaks and enterprise compliance risks.
Tailored solutions for every role in your customer service ecosystem.
Leading enterprises that have successfully enhanced their services with Udesk’s large model knowledge base.
One of the largest energy supply service companies in China
Intelligent application of the knowledge base in customer service scenarios, achieving knowledge sharing and reuse across departments. This large state-owned gas company chose Udesk’s large model knowledge base and built a knowledge operations management workflow from scratch, reducing knowledge update time to less than 24 hours. It helped raise the customer service bot interception rate from 40% to 80% and cut repetitive knowledge production workload by 40%.
A global electrical automation company, one of the Fortune 500
With the large model knowledge base at its core, build full-scenario customer service applications. This multinational electrical equipment company uses Udesk’s large model knowledge base—from knowledge production and knowledge processing to knowledge application—to achieve comprehensive closed-loop enterprise knowledge management. Its powerful knowledge processing capability understands the “relationship between images and text,” improving answer accuracy and the rate at which images are shown in each answer.
Join the hundreds of enterprises that have used Udesk’s large model knowledge base to create smarter customer service.
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