Customer Service& Support BlogWhat is AI Customer Service? Applications of Artificial Intelligence in Customer Service: Everything You Need to Know
Read our AI customer service guide to learn how it creates value for your business, customers, service agents, and managers.
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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
Read our AI customer service guide to learn how it creates value for your business, customers, service agents, and managers.
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Amid the wave of Industry 4.0 and Intelligent Manufacturing, the digital transformation of China's manufacturing industry is accelerating from a me...
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From the early simple model of "centralized incoming and outgoing calls handled by human agents" to today’s "omnichannel intelligent interaction hu...
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"Hello, this is a customer service representative from XX Company..." Have you ever received such a call? If you pay close attention, you may notic...
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In the massive gears of the manufacturing industry, every employee is a key component driving production. However, amid complex production processe...
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In the era of economic globalization, Chinese enterprises' overseas expansion has become an inevitable trend. In exploring overseas markets, precis...
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In the 2025 wave of enterprise digital transformation, smart customer service systems have evolved from "cost centers" to "growth engines." Accordi...
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In the era of customer experience-driven growth, call center systems have evolved from traditional "call answering tools" to enterprises' "intellig...
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In 2025, as global business competition intensifies, overseas customer service systems have transformed from "cost centers" to "brand value engines...
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In 2025, AI Agent applications are experiencing explosive growth, reshaping the global service industry at a rapid pace and emerging as an undeniab...
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