Customer Service& Support BlogWhat is an Enterprise Call Center System? How to Build One?
In the digital era, customer experience has become the core competitive barrier for enterprises. As a critical bridge between enterprises and custo...
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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
In the digital era, customer experience has become the core competitive barrier for enterprises. As a critical bridge between enterprises and custo...
90
When customers upload images of equipment failures to automatically receive solutions, when systems can real-time identify risks and generate compl...
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When a smart hardware brand triggered a public opinion crisis because its Indonesian customer service failed to use local honorifics, or when a cro...
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In today's era of increasingly diverse customer needs, enterprise customer service faces three major challenges: "dispersed inquiries, complex issu...
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In the era of the customer experience economy, service quality has become the core battlefield for enterprise competition. Traditional customer ser...
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Amid the explosive growth of digital service demands, user expectations for customer service response speed and accuracy have reached new heights. ...
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In 2025, digital transformation enters the deep water zone, and the customer service industry is witnessing a disruptive revolution. The cloud call...
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For cross-border e-commerce, Black Friday is not just a "sales sprint" but a "service exam" - with buyers from 200+ countries worldwide flooding in...
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Local time on December 2, 2025, the Huawei Cloud Indonesia Summit grandly kicked off at The Ritz-Carlton Pacific Place Jakarta. With the theme of "...
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As the daily volume of customer service conversations surges past 100,000, the shortcomings of traditional manual quality inspection—"a sampling ra...
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