Customer Service& Support Blog

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Live Chat

We are always ready to serve all customers with fast and friendly responses

Call Center

Simplify your agents' business call management with various supporting features.

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Video Chat

Deliver a more personalized customer service experience with video chat feature

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Voice of Customer

Comprehensive insights to elevate customer experience

Government

Digital solutions for efficient public service management.

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Cross-border Business

Smart tools to drive global growth and remove barriers.

Finance

AI-powered growth and optimized financial advisory services.

Manufacturing

Smart quality inspections to cut costs and boost output.

Enterprise

Optimize operations and accelerate digital transformation.

Retail & E-commerce

Upgrade service experience and marketing transformation.

Energy

Personalized services to boost brand image and satisfaction.

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Healthcare

Secure, personalized support for patient health and care.

Car

Intelligent systems for sustainable automotive development.

Startups

Agile AI solutions to support rapid growth and innovation.

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

China Customs

Implementing 24/7 smart customer service

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Bank Everbright

Improving banking service efficiency

CEBBbank

Improving outbound call efficiency

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

SONY

Improving customer service quality with automated processes and smart routing

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

RELX

Implementing an AI platform to improve customer service efficiency

Grup-Map

Integrating an omnichannel system to improve customer service quality

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Panda Delivery

Improving food delivery service efficiency

SF Express

Improving customer service quality with automated processes and smart routing

Shell

Costs down, efficiency up, and better management through data analysis

Renon Power

Implementing a chatbot to improve cost efficiency

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

SANY

Building an omnichannel customer service platform and multilingual customer service

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

3M

Simplifying outbound calls with over 30 script sets

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Schneider

The AI bot integrates various product materials to create a unified smart service

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Baomi Technology

Improving service ticket handling efficiency

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Guide

Live Chat Software Comparison: Features, Pricing Questions and Use Cases

Finding the ideal customer chat platform is critical for Malaysian online retailers. This article carries out a detailed live chat software compari...
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chatbot online Malaysia live chat online chat Guide
Customer Service KPIs for Omnichannel Teams: What to Measure

Learn how to build an effective KPI framework for omnichannel customer service teams. This guide covers key metrics including First Response Time, ...
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Customer Service Automation for Malaysian Travel and Hospitality Brands

Customer service automation is transforming Malaysia’s travel and hospitality industry by helping brands deliver faster, multilingual, and 24/7 sup...
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customer service Customer Service Platform Customer Service Software Guide
Best Live Chat Tools for E-commerce Customer Support in Malaysia

This article explores the best live chat for ecommerce for Malaysian online retailers. It covers core criteria for picking suitable ecommerce live ...
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Best Customer Service Workflows for Malaysian Logistics Companies

Discover how Malaysian logistics companies can build efficient customer service workflows with omnichannel platforms and AI Agents. From shipment t...
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Omnichannel Customer Service for Malaysian Retail and E-commerce

This article explains how Malaysian retail and cross-border e-commerce businesses can choose the right omnichannel customer service platform based ...
17/08/2026 263
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Live Chat vs Chatbot vs Voicebot: Which Support Channel Is Best?

This article compares live chat vs chatbot vs voicebot, analysing pros and cons of these key AI customer service channels for Malaysian firms. It e...
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Top 10 Live Chat Software Options for Malaysian Businesses

This article reviews the top 10 live chat software options for Malaysian businesses to help brands pick the best live chat software for local custo...
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How to Choose an Omnichannel Customer Service Platform: Buyer’s Checklist

This buyer’s guide explains how to choose the right omnichannel customer service platform by evaluating AI Agent technology, product features, chan...
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Top 5 Omnichannel Customer Support Features for Malaysian Businesses

This article highlights the five essential omnichannel customer support features for Malaysian businesses: unified inboxes, AI chatbots, customer p...
17/08/2026 198
Omnichannel contact center software Omnichannel Customer Service omnichannel customer service Malaysia Guide

The article is original by Udesk

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