In-Depth Practice and Value Leap of Intelligent Customer Service in Call Centers
When a customer calls a customer service hotline to inquire about an order, there is no longer a need to repeatedly navigate through cumbersome key...
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When a customer calls a customer service hotline to inquire about an order, there is no longer a need to repeatedly navigate through cumbersome key...
97The communication channels between enterprises and customers are becoming increasingly diverse and complex, ranging from traditional phone calls to...
161In the digital era, customer touchpoints are becoming increasingly fragmented — ranging from traditional channels like phone calls and emails to em...
233When a user inquires about after-sales issues for a product on a brand's APP, only to be asked to repeat the problem description when transferred t...
297When a customer complains that "their refund application has shown no progress for a week," yet the customer service representative has no idea whi...
263When customer service representatives have to switch between three systems just to respond to customer inquiries, when the wait time for incoming c...
124Imagine a scenario: a customer leaves a message on your app in the morning asking about their order status, then follows up on your WeChat Official...
107When a customer sends product fault images at 2 AM, the system can automatically identify the problem type and push maintenance guidelines; when an...
92Amid the sweeping global wave of digitalization, competition among enterprises has grown increasingly fierce, making efficient customer service a c...
94In today’s world where the digital wave sweeps across all industries, customer service is no longer confined to the traditional telephone communica...
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