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In the wave of enterprise digital transformation, customer service voice robots have evolved from auxiliary tools to core engines for cost reductio...
315
In the 2025 digital competition, knowledge bases are no longer "add-ons" for enterprises, but core infrastructure supporting efficient customer ser...
323
At the foot of Mount Emei early in the morning, tourist Ms. Wang stared at her phone, worried. She wanted to climb the mountain with her parents bu...
381
In 2025, the global cross-border e-commerce market size is expected to exceed 12 trillion US dollars, with Chinese sellers accounting for 35% of th...
299
In the global enterprise service market, Zendesk holds a certain share thanks to its first-mover advantage, while Udesk has risen rapidly through l...
233
Driven by the wave of globalization, enterprise overseas expansion has become a trend. However, the journey overseas is not without obstacles—langu...
462
In today’s digital era, the healthcare industry is undergoing an unprecedented transformation. With the rapid development of technology, customer s...
412
In the field of customer service and marketing, traditional telephone calls have long been criticized for high costs, low efficiency, and poor user...
465
In an era where digital services permeate every aspect of life, online customer service systems have transcended the scope of simple communication ...
402
In the retail industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. Agents’ service scripts dir...
444
Customer Service& Support Blog