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When Fosun Tourism Group’s AI G.O (Guest Experience Officer) System increased customer satisfaction by 28%, and Great Wall Motors improved internal...
1638
In the retail industry, enterprises face fierce market competition and ever-changing customer needs. To maintain competitiveness, retail businesses...
1448
In the deep waters of digital transformation, enterprises face a common dilemma: years of accumulated data—including documents, cases, and process ...
1443
In the era of stock competition, customer churn has become an "invisible killer" of enterprise growth. Data shows that the cost of acquiring new cu...
1757
In the vast and bustling world of logistics, countless parcels dart between cities and rural areas every day, like a group of cheerful elves. Behin...
1669
In today’s increasingly fierce global e-commerce competition, high-quality customer service has become a key differentiating factor for cross-borde...
1446
When a cross-border e-commerce enterprise faced a brand crisis due to inappropriate customer service scripts, and a bank was penalized by regulator...
1454
Amid the wave of global business, customer service systems have evolved from "cost centers" to "value hubs". Their ability to connect customers, ac...
1757
The heavy pressure of handling incoming calls has become a common dilemma for enterprise service teams: during peak inquiry periods, customer servi...
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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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Customer Service& Support Blog