BetterUnderstanding of Udesk Omnichannel Call Center —— Examples in Manufacturing Industry

Article Summary：From original material to end sales, manufacturing industry involves inventory, orders, pre and after sales service. In order to enhance the efficiency of customer service and experience, more and more enterprises need to have an overall customer service software, to handle problems in different stages.

From original material to end sales, manufacturing industry involves inventory, orders, pre and after sales service. In order to enhance the efficiency of customer service and experience, more and more enterprises need to have an overall customer service software, to handle problems in different stages.

Udesk has designed an efficient omnichannel contact center solution for manufacturing industry. And the solution has been applied successfully in famous enterprises. The following will mark three well-know company as example, through these cases, we could have a deeper insight of omnichannel call center.

1. Haier & Udesk

Haier Group is a leading global provider of solutions for a better life. As a manufacturing company with multiple product lines, communication and exchange at all levels is essential. With the help of Udesk omnichannel software, Haier realizes overall management of separated information. Whether the customers or distributors, could contact the Haier Group through multiple channels, such as telephone,email and website. Whether asking questions, seeking product support, or submitting orders, they could choose the communication method that best suits their needs and receive timely feedback and support.

2. Fluke Corporation& Udesk

Fluke Corporation is the leading provider of professional electronic test tools. But they don’t have an unified platform for call center and customer service system, which influence the customer experience and management badly. For this reason, they have applied Udesk Solutions. The omnichannel customer service system help Fluke

Connects the call center and the customer service, avoiding the data fragmentation and providing detailed and comprehensive data support for the company's decision-making and deployment.

3. BYD & Udesk

As a domestic new energy vehicle giant, BYD's business spans automotive, rail transportation, new energy battery and electronics industries, especially its new energy battery products, which are sold well in many countries and regions around the world. Udesk provides omnichannel call center for the company. The useful software help BYD to build call platforms at home and abroad, to deal with inquiries and product after-sales issues in a unified way. Intelligent IVR carries out triage navigation for different business scenarios and different customer groups. It provides exclusive services, which greatly improves the efficiency of after-sales service and effectively supports the global customer experience.

Conclusion

Udesk has accumulated rich experience in manufacturing industries. It has provided multiple useful solutions for well-known manufacturing companies, including Haier Group, Daikin Air Conditioning, BYD, Avita, Fluke, etc.

With the continuous progress and innovation of technology, call cente plays an important role in enterprise service management. As an leading provider of overall customer service solutions, Udesk would continue to improve the level of solution, helping to set up the perfect bridge between the enterprises and their customers.

》》Click to start your free trial of call center, and experience the advantages firsthand.

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