01
Multi-Country Market Adaptation
Business expansion into multiple countries requires the customer service system to quickly adapt to multi-market needs.
Udesk delivers omni-channel, multi-lingual, and high-concurrency intelligent customer service solutions to empower FinVolution's compliant global operation and service experience upgrade.
As a leading fintech enterprise in China, FinVolution (formerly PPDAI Group Inc.) is actively expanding into the Southeast Asian market. Its AdaKami business in Indonesia has maintained steady growth, and it plans to expand to the Philippines and other countries, urgently needing a localized customer service system adapted to overseas markets.
Business expansion into multiple countries requires the customer service system to quickly adapt to multi-market needs.
Incoming information from the user APP cannot be synchronized, resulting in low customer service response efficiency.
Million-level concurrency and Indonesian localization service requirements lead to high system access latency.
Customer service channels are fragmented, lacking a unified platform for call centers, work orders, and AI customer service.
Support Indonesian adaptation and low-latency overseas access, enabling rapid expansion to other Southeast Asian markets.
Connect the APP with the customer service system to realize automatic synchronization of user information.
Build a high-concurrency platform integrating call center, instant messaging, work orders, and AI customer service.
Udesk delivers a comprehensive, high-performance intelligent customer service infrastructure purpose-built for global financial operations.
Connect high-frequency user channels such as APP, email, phone, Facebook, and WhatsApp. Customer service handles all-channel conversations on a unified workbench to achieve full coverage of user reach.
Deeply connect the APP with the customer service system. User incoming information is automatically synchronized to the conversation interface, eliminating the need for customer service to ask manually and greatly reducing response time.
The entire interface supports Indonesian, and overseas node deployment ensures low-latency access; the system supports million-level concurrency to adapt to high-traffic scenarios of financial businesses.
Intelligent voice navigation and Indonesian text robots handle high-frequency inquiries, combined with a work order system to achieve a closed-loop service, complying with financial business compliance requirements.
Real, quantifiable improvements in efficiency, cost reduction, and user satisfaction — delivered across FinVolution's global operations.
Customer service response efficiency increased, significantly reducing user waiting time for inquiries.
AI customer service robots handle over 70% of high-frequency questions, significantly reducing labor costs.
Unified multi-channel services drive continuous improvement in user satisfaction scores.
Scalable Multi-Market Platform: The platform can be quickly replicated to support subsequent market expansion in the Philippines and other countries.
Real-Time Data Intelligence: Real-time aggregation of customer service data provides accurate support for business optimization and strategic decisions.
Want to learn how Udesk can build a compliant and efficient intelligent customer service solution for your global financial business? Apply for a free trial now to get one-on-one consulting service from an exclusive customer service consultant!
Contact