As a world-renowned food service brand, Haidilao operates a network of stores across both domestic and international markets, with a large customer base and high, recurring demand for customer support. With premium service as its core competitive advantage, the brand continuously delivers the best dining and service experience to global consumers through its large-scale store system. Haidilao sets exceptionally high standards for the standardization, efficiency, and automation of its customer service operations.
View More Case StudiesAs the business expanded globally, the shortcomings of Haidilao's traditional customer service model became increasingly apparent, with various operational obstacles hindering improvements in service quality and efficiency:
With its mature platform service capabilities, Udesk designed a cloud-architecture intelligent customer service solution specifically for Haidilao, fully supporting a comprehensive digital upgrade of its service:
Integrating omnichannel online customer service and an intelligent Call Center system, it unifies all customer communication channels to receive and manage inquiries centrally, resolving the problem of fragmented service responses.
Building a cloud Call Center system with high capacity and outstanding stability, it significantly increases the system's carrying capacity and ensures global customer service operates non-stop, 24 hours a day.
Adopting an intelligent Ticketing system, it optimizes smart queuing strategies and service routing, reduces ineffective transfers, increases agent productivity, and speeds up the resolution of customer issues.
Leveraging the Insight Data Center and AI-powered intelligent service capabilities, it enables smart customer information management, full tracking of service history, and AI assistance for agents, so that standardized service monitoring and automated efficiency gains can be fully realized.
After deploying Udesk's intelligent customer service solution, Haidilao successfully optimized service efficiency, service quality, and operational costs across the board:
Learn from the digital service upgrade experience of a leading food service brand and discover new ways to cut costs and boost the efficiency of your enterprise customer service. Get in touch today for an industry-specific solution!
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