Customer Profile
Keeta develops local lifestyle and retail business on a global scale, driving greater digitalization of supply and demand both domestically and abroad. Focused on customer interests, Keeta advances research and development of AI and other cutting-edge technologies, partnering with global collaborators to build a cross-border service ecosystem.
Learn More CasesBusiness Challenges
Three key obstacles Keeta faced in managing cross-border customer service efficiently.
Global business systems were siloed and unintegrated, with no unified AI data management. The customer service team could not connect order data and user records across domestic and overseas markets, making issue investigation inefficient.
Users were spread across many regions, and overseas websites lacked intelligent multilingual adaptation. The global brand experience could not be controlled consistently across all platforms.
The domestic and overseas complaint-handling chain was convoluted, lacking intelligent AI prediction capabilities. Cross-border communication costs were high, and it was difficult to apply consistent global service standards.
Udesk Solutions
Intelligently and adaptively connects Keeta's domestic and overseas business systems. AI aggregates user records, cross-border orders, and product data so staff can access complete information with a single click.
AI automatically translates more than ten major world languages. The UI can be visually customized to align the brand's service experience across all domestic and overseas sites.
AI proactively surfaces user profiles and predicts service needs, resolving cross-border issues quickly and shortening two-way communication times.
Related Products:
Business Performance Results
AI improves service quality and efficiency, intelligently identifies cross-border complaints, and significantly shortens the response cycle for global user service.
Global service barriers are eliminated; intelligent bilingual service across the entire site serves domestic and overseas users comprehensively and consistently.
AI-driven service workflows successfully reduce cross-border communication costs and establish a unified, standardized global service system.
Replicate Keeta's AI + Global implementation experience. Get an exclusive global AI customer service solution for your local lifestyle and cross-border retail business.
Contact
