Postar is a third-party payment institution holding a nationwide Payment Business License issued by the People's Bank of China. As a subsidiary of the listed company Newland, Postar focuses on providing digital payment services—including POS machines—to a massive network of merchants.
With extensive business coverage across China and a large, growing user base, Postar faces a high volume of daily customer service inquiries spanning device operation, rate inquiries, after-sales support, and general business handling—making scalable, intelligent customer service a strategic priority.
Learn MorePostar's rapid growth surfaced four critical challenges that demanded an intelligent, scalable solution.
Concentrated customer inquiries lead to heavy workload for manual agents, and inquiry backlogs frequently occur during peak business hours, degrading service quality and damaging brand reputation.
Learn MoreConventional chatbots fail to handle multi-round and vague inquiries, frequently providing irrelevant answers that increase communication costs and erode user trust in automated support.
Learn MoreLimited coverage of manual customer service leaves critical service gaps during non-working hours, leaving customers without timely support exactly when they may need it most.
Learn MoreHigh manual labor costs, delayed response times, and inconsistent service standards across agents result in unpredictable customer experiences and mounting operational expenditure.
Learn MoreTo overcome these structural challenges, Postar outlined four strategic requirements for its next-generation customer service platform.
Udesk deployed a purpose-built intelligent service ecosystem tailored to the unique demands of the financial POS sector.
Covers four high-frequency scenarios including device operation, rate inquiry, after-sales maintenance, and business handling—providing one-stop standardized answers to complete most service closed loops without human intervention.
Free TrialPrecisely identifies colloquial and fragmented inquiries, smoothly conducts multi-round dialogues, and quickly locks in each user's core demand with contextual intelligence.
Free TrialMatches precise answers within milliseconds, eliminates wrong or missing replies, and significantly boosts first-contact resolution rate across all business lines.
Free TrialAutomatically handles high-frequency inquiries, freeing manual agents to focus on complex issues. Supports one-click transfer with fully synchronized conversation records for seamless handoffs.
Free TrialPowered by advanced AI, Udesk breaks through manual service hour limits, covers all service scenarios round the clock, and balances regulatory compliance with peak service efficiency.
Free TrialSince deploying Udesk's intelligent customer service platform, Postar has achieved transformative results across cost, efficiency, and user experience.
75% automatic processing rate for basic inquiries, diverting over 70% of manual workload and cutting labor operation costs by 30%.
Average inquiry response time reduced from 60 seconds to under 5 seconds, greatly improving service circulation efficiency across all channels.
Service satisfaction rate increased to 92%. 7×24 response coverage eliminates service gaps and effectively reduces user churn rate.
Full-volume conversation data helps enterprises identify high-frequency issues, optimize business processes, and achieve continuous service upgrading.
With deep expertise in the financial payment industry, Udesk replicates the successful experience of Postar and delivers customized intelligent customer service solutions for your business.
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