Workforce Management (WFM) Solution
Udesk Workforce Management – Integrated Workforce Management Solution
Automatically improve workforce management efficiency, reduce operational costs, and boost the productivity and customer satisfaction of your contact center team.
Automated Scheduling
Real-time Performance Evaluation
Service Quality Monitoring
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Intelligent Scheduling & Lean Management
Optimally allocate your workforce to minimize the waste of human resources.
Automated Scheduling
A standardized automated scheduling system replaces manual shift arrangements, automatically calculating work hours and overtime, making decision-making easier for scheduling coordinators and managers.
Precise Employee Allocation
Accurate workforce demand forecasting ensures full staffing on every daily shift. Working hours can be customized and schedule exceptions can be set according to employees' personal constraints, thereby reducing schedule-maintenance costs.
