Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform

Recommended Large Model Knowledge Base Systems 2026: Functions, Advantages & Scenarios

In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from "document storage ...
07/01/2026 369
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide
Instant Understanding · Instant Answers · Instant Results: An “Intelligent” Knowledge Base Liberating Workers from the “Manual Search Era”

In the massive gears of the manufacturing industry, every employee is a key component driving production. However, amid complex production processe...
26/11/2025 281
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide
Large Model Knowledge Base Implementation: Organizational Structure Design + Role Division Guide

The leap of artificial intelligence from "tool application" to "productivity transformation" is an inevitable development trend. Under this orienta...
17/11/2025 448
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide
Used by Customer Service, Sales, and R&D: Large Model Knowledge Base Adapts to Full-Role Needs

In the deep waters of digital transformation, enterprises face a common dilemma: years of accumulated data—including documents, cases, and process ...
14/11/2025 1567
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide

The article is original by Udesk

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