Customer Service& Support Blog

Products

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

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Live Chat

Be available for your customers in an instant.

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Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

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AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

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Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

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Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

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Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

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Solutions

Government

Building a smart government and promoting the digital transformation of government affairs

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Finance Service

AI drives business growth and creates customer focused financial advisors

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Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

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Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

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Customers

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

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Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

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CEBBank

Udesk improves customer service with automated processes and intelligent routing.

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Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

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Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

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Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

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J&T Express

Udesk improves customer service with automated processes and intelligent routing.

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ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

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HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

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Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

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Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

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Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform

Large Model Knowledge Base Implementation: Organizational Structure Design + Role Division Guide

The leap of artificial intelligence from "tool application" to "productivity transformation" is an inevitable development trend. Under this orienta...
17/11/2025 275
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide
Used by Customer Service, Sales, and R&D: Large Model Knowledge Base Adapts to Full-Role Needs

In the deep waters of digital transformation, enterprises face a common dilemma: years of accumulated data—including documents, cases, and process ...
14/11/2025 1436
AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform Guide

The article is original by Udesk

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AI Agent、Large Language Model Knowledge Base (LLM KB)、Knowledge Sharing Platform

Large Model Knowledge Base Implementation: Organizational Structure Design + Role Division Guide

Used by Customer Service, Sales, and R&D: Large Model Knowledge Base Adapts to Full-Role Needs

The article is original by Udesk