Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Call Center

How can an intelligent call center system increase outbound call efficiency by 50%?

In today's increasingly fierce business competition, customer experience has become a crucial dimension of an enterprise's core competitiveness. En...
19/09/2025 130
Call Center Call Center System Call System Analysis Reports Company Customer Story Digital Transformation Guide News Product
How Can Call Center Systems Become a Solid Support for Manufacturing Industries in Maintaining Existing and New Customers in Global Expansion

Nowadays, more and more Chinese manufacturing enterprises are turning their attention to overseas markets, seeking to expand their presence on the ...
05/09/2025 172
Call Center Call Center System Cloud call center system Company Customer Story Guide Industry Reports Product
Call Center System: Ushering in a New Era of Intelligent Outbound Marketing Transformation for the Real Estate Industry

Amid the increasingly fierce competition in the real estate industry, how to accurately reach potential customers and improve sales efficiency has ...
26/08/2025 231
Call Center Call Center System Enterprise Call Center Company Customer Story Guide Industry Reports Insights Product

The article is original by Udesk

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