Customer Service& Support Blog

Products

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

View details >

Live Chat

Be available for your customers in an instant.

View details >

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

View details >

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

View details >

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

View details >

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

View details >

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

View details >

Solutions

Government

Building a smart government and promoting the digital transformation of government affairs

View details >

Finance Service

AI drives business growth and creates customer focused financial advisors

View details >

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

View details >

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

View details >

Customers

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

View details >

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

View details >

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

View details >

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

View details >

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

View details >

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

View details >

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

View details >

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

View details >

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

View details >

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

View details >

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

View details >

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

View details >

Search the whole station

Omni-channel Online Customer Service

Integration Logic and Practical Applications of Omnichannel Online Customer Service Systems

Imagine a scenario: a customer leaves a message on your app in the morning asking about their order status, then follows up on your WeChat Official...
08/09/2025 15
Omni-channel Online Customer Service Omni-scenario Customer Service System Omni-scenario Intelligent Customer Service System Guide News Product

The article is original by Udesk

Expand more!

Omni-channel Online Customer Service

Integration Logic and Practical Applications of Omnichannel Online Customer Service Systems

The article is original by Udesk