Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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AI chatbot Malaysia

How Malaysian Businesses Use AI Chatbots to Cut Customer Service Costs by 60%

Malaysia’s digital landscape—fueled by 98% internet penetration, 94% WhatsApp usage, and a multilingual population (Malay, English, Mandarin, Tamil...
05/05/2026 246
AI chatbot Malaysia AI customer service chatbot Malaysia chatbot software for Malaysian business Guide
AI Chatbot Malaysia 2026: How Local Businesses Are Cutting Support Costs by 70%

In 2026, Malaysian businesses—from small and medium enterprises (SMEs) to established corporations—are facing unprecedented pressure to balance cus...
27/04/2026 101
AI chatbot for e-commerce Malaysia AI chatbot Malaysia how to build AI chatbot Malaysia Guide
AI Chatbot Malaysia: Boost Efficiency for Fintech & E-commerce in 2026

In 2026, Malaysia’s fintech and e-commerce sectors are experiencing unprecedented growth, driven by a 98% internet penetration rate and a mobile-fi...
12/04/2026 299
AI chatbot Malaysia AI customer service Malaysia intelligent chatbot malaysia Guide
AI Chatbot Malaysia: How to Automate 80% of Customer Queries

For Malaysian businesses—from SMEs in Kuala Lumpur to e-commerce sellers on Shopee and Lazada—customer queries are a double-edged sword. On one han...
18/03/2026 551
AI chatbot Malaysia chatbot for customer service Malaysia voice bot Malaysia Guide

The article is original by Udesk

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