Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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customer experience Malaysia 2026

Customer Experience Benchmarks in Malaysia 2026: What the Data Says & How to Improve

In 2026, Malaysia’s digital transformation enters a pivotal phase, with customer experience (CX) emerging as the core battleground for businesses s...
27/04/2026 14
customer experience Malaysia 2026 customer satisfaction benchmark improve NPS score Guide
Malaysia Digital Transformation & Customer Experience Report 2026

Malaysia’s digital transformation (DX) enters a pivotal phase in 2026, with CX emerging as the primary battleground for competitive advantage. Fuel...
26/03/2026 96
customer experience Malaysia 2026 CX Malaysia digital transformation Malaysia Guide
5 Ways to Reduce Customer Service Costs in Malaysia with AI

For Malaysian businesses—especially SMEs, which make up 98% of the country’s enterprises—customer service is a necessary expense, but it doesn’t ha...
18/03/2026 311
customer experience Malaysia 2026 reduce customer service cost Malaysia what is contact center software Malaysia Guide

The article is original by Udesk

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