Customer Service& Support BlogWhat is Udesk KCS Knowledge Base?
KCS knowledge Base KCS knowledge Base is an intelligent knowledge repository that helps you leverage and utilize your team’s knowledge to provide customers with a better self-service...
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KCS knowledge Base KCS knowledge Base is an intelligent knowledge repository that helps you leverage and utilize your team’s knowledge to provide customers with a better self-service...
759
In today's changing digital landscape, customer service is no longer just about resolving customer queries—it’s about providing designed, efficient...
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Today, customer satisfaction can easily make or break a brand and call center services have become the backbone of customer engagement. For busines...
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Hey, Malaysian friends, are you ready to welcome a brand new partner? That's right, what I'm talking about is - an intelligent, humanoid robot that...
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The work order system improves operational efficiency through centralized management, automated processes, collaborative support, etc. Udesk, as an...
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In this globalized world, more and more companies are planning to expand overseas market for broader development. However, there are many challenge...
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Imagine this: Every time you do online shopping or seek advice, you can get a response pronto. Wouldn't that be amazing? In Malaysia, this sort of ...
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Both large and small companies are now using support ticket systems to solve customer problems in a timely, efficient and systematic manner.
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Omnichannel, as its name suggests, is a leading approach to current and potential customers. Meanwhile, it means the enterprises provide the produc...
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This is because, through the findings, businesses in Malaysia want to bring effective means of customer service and provide support in a very insta...
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