Customer Service& Support BlogFrom Requirements to Implementation: A Selection Guide for Enterprise Call Center Systems
When customer service representatives have to switch between three systems just to respond to customer inquiries, when the wait time for incoming c...
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When customer service representatives have to switch between three systems just to respond to customer inquiries, when the wait time for incoming c...
1763
Di era sekarang, pengalaman pelanggan jadi penentu utama daya saing. Setiap bisnis,mulai dari startup yang butuh respon cepat sampai enterprise bes...
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Seiring dengan peningkatan pola konsumsi dan transformasi digital, Branded Apparel Chains mulai beralih dari strategi “channel dominance” menuju “e...
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Di tengah persaingan ketat di industri intelligent customer service, Udesk Omnichannel Customer Service System berhasil menempatkan diri secara ber...
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Di tengah semakin meluasnya mobilitas penduduk, rata-rata jumlah penumpang yang dilayani oleh pusat transportasi setiap hari sudah melampaui 100 ju...
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Imagine a scenario: a customer leaves a message on your app in the morning asking about their order status, then follows up on your WeChat Official...
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When a customer sends product fault images at 2 AM, the system can automatically identify the problem type and push maintenance guidelines; when an...
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Amid the sweeping global wave of digitalization, competition among enterprises has grown increasingly fierce, making efficient customer service a c...
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In today’s world where the digital wave sweeps across all industries, customer service is no longer confined to the traditional telephone communica...
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Against the backdrop of the vigorous development of the Internet economy, customer service has become a key battlefield for enterprises to shape th...
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