Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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call center software Malaysia

Cloud Call Center Software Malaysia: Complete Buyer’s Guide for 2026

In 2026, Malaysia’s business landscape is undergoing a digital transformation driven by the My Digital Blueprint, with cloud call center software e...
27/04/2026 14
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How to Set Up a Call Center for Malaysian SMEs: Step-by-Step

For Malaysian small and medium-sized enterprises (SMEs), a well-structured call center is no longer a luxury but a necessity to compete in today’s ...
14/04/2026 52
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How J&T Express Handles 1 Million Daily Customer Queries with Udesk

As one of the world’s fastest-growing logistics giants, J&T Express operates in over 20 countries, with a strong footprint in Southeast Asia—includ...
19/03/2026 145
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Malaysia Large Enterprise Contact Center Software: Global Customer Service Solution for 2026

Malaysia’s large enterprises—spanning industries like manufacturing, finance, e-commerce, and telecommunications—are rapidly expanding their global...
18/03/2026 76
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The article is original by Udesk

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