Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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News

Automatic Workflow of Customer Service Work Orders in the Electronics Manufacturing Industry: Building a Full-Link Intelligent Service Network

I. New Service Management Challenges in Industrial Transformation Amidst an annual iteration speed of consumer electronics exceeding 12 months and...
22/08/2025 148
Enterprise work order system Functions of enterprise work order system Significance of enterprise work order system Analysis Reports Company Guide News
Evolution of Smart Home Appliance After-sales Service: Video Customer Service System Reshapes the Service Ecosystem

As smart home penetration surpasses 50%, consumer expectations for appliance after-sales service have shifted from "getting it fixed" to "fast, has...
22/08/2025 253
Intelligent video customer service system Online video customer service Video customer service system Guide News
The intelligent revolution in jewelry industry services: Online customer service software reshapes high-end consumption experience

In today's deeply integrated digital and real economies, the logistics industry—as critical infrastructure of the national economy—faces unpreceden...
22/08/2025 442
Customer Service Software Customer Service System Platform Online Customer Service Software Company Guide Industry Reports News

The article is original by Udesk

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