Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Cross-border Customer Service System

Reliable Overseas Customer Service Platform? It All Boils Down to Comprehensive Coverage

"Customers inquire via WhatsApp but have to switch to email for a response", "European and American customers complain about no response due to tim...
04/11/2025 241
Cross-border Customer Service System Global Customer Service System Overseas Customer Service System Guide
What Problems Do Chinese Enterprises Need Overseas Customer Service Systems to Solve for Global Expansion?

When BYD's new energy vehicles hit the streets of Europe and the US, and when Gaussian robots serve cleaning scenarios in more than 40 countries wo...
31/10/2025 137
Cross-border Customer Service System Global Customer Service System Overseas Customer Service System Guide
Overseas Customer Service Systems – Digital Transformation Empowered by AI Large Language Models (LLMs)

Chinese enterprises' overseas expansion has entered a new phase of "refined operations", yet overseas customer service faces multiple challenges: m...
28/10/2025 378
Cross-border Customer Service System Global Customer Service System Overseas Customer Service System Guide

The article is original by Udesk

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