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In the era of stock competition, customer churn has become an "invisible killer" of enterprise growth. Data shows that the cost of acquiring new cu...
1939
In the vast and bustling world of logistics, countless parcels dart between cities and rural areas every day, like a group of cheerful elves. Behin...
1863
In today’s increasingly fierce global e-commerce competition, high-quality customer service has become a key differentiating factor for cross-borde...
1761
When a cross-border e-commerce enterprise faced a brand crisis due to inappropriate customer service scripts, and a bank was penalized by regulator...
1677
Amid the wave of global business, customer service systems have evolved from "cost centers" to "value hubs". Their ability to connect customers, ac...
1923
The heavy pressure of handling incoming calls has become a common dilemma for enterprise service teams: during peak inquiry periods, customer servi...
1787
"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
1717
"Hello, this is XX Company Customer Service. Agent ID 8818 speaking." The call I received last week caught me off guard—its voice was soft and natu...
444
IDC’s 2025 Cross-border Service Digitalization Report shows that enterprises with comprehensive multilingual support have an overseas customer rete...
209
As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Customer Service& Support Blog