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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
204
As AI agents evolve from "passive responders" to core tools that independently process refunds, recommend products, and schedule services, efficien...
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A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the "2025 China Tech Global Expansion High-Growth En...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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This chaos of "tweaking prompts based on gut feeling" stems from a lack of refined management methods. Fortunately, the LLM observability capabilit...
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In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
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AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
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As a leader in China’s interest-based social networking sector, TT Voice, a flagship product of Guangzhou QWan Network Technology Co., Ltd., has am...
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