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Udesk, the Only Industry Player Selected in IDC’s “Outlook for China’s Intelligent Agent Market 2026” Report!

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article summary：In March 2026, IDC, the world's leading IT market research and consulting firm, released the report "China Intelligent Agent Market 2025 Review and 2026 Outlook" (Doc#CHC54084426, March 2026). With its full-scenario matrix in the intelligent customer service Agent field, multimodal technical capabilities, and large-scale commercial implementation practices, Udesk was selected into the core vendor recommendation list in the report and became a typical representative enterprise of China's intelligent customer service Agent.

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In March 2026, IDC, the world's leading IT market research and consulting firm, released the report "China Intelligent Agent Market 2025 Review and 2026 Outlook" (Doc#CHC54084426, March 2026). With its full-scenario matrix in the intelligent customer service Agent field, multimodal technical capabilities, and large-scale commercial implementation practices, Udesk was selected into the core vendor recommendation list in the report and became a typical representative enterprise of China's intelligent customer service Agent.
Focusing on the customer service scenario for more than ten years, Udesk takes the full-link Agent matrix, multimodal interaction capabilities and highly customizable development platform as its core, serving multiple industries such as retail, housekeeping and manufacturing, helping enterprises solve the pain points of complex service processes, low response efficiency and high operating costs.
This selection into the IDC report is a high recognition of Udesk's technical strength and commercial implementation capabilities in the field of intelligent customer service Agent.
In the future, Udesk will continue to deepen the core technology of AI Agent, and with full-link, multimodal and global intelligent service solutions, help more enterprises realize the digital transformation of customer service and jointly embrace the golden age of large-scale implementation of AI Agent!
Source: IDC "China Intelligent Agent Market 2025 Review and 2026 Outlook", Doc#CHC54084426, March 2026

The article is original by Udesk, and when reprinted, the source must be indicated：https://my.udeskglobal.com/blog/udesk-the-only-industry-player-selected-in-idcs-outlook-for-chinas-intelligent-agent-market-2026-report.html

IDC China Intelligent Agent Market Report 2026intelligent customer service AgentUdesk

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