Customer Service& Support BlogHow to Choose a Customer Service Robot? Top 10 Popular Brands in 2025 Recommended
"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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"Hello, this is XX Company Customer Service. Agent ID 8818 speaking." The call I received last week caught me off guard—its voice was soft and natu...
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IDC’s 2025 Cross-border Service Digitalization Report shows that enterprises with comprehensive multilingual support have an overseas customer rete...
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As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Against the backdrop of the global wave of digitalization, where the development of the international digital industry is accompanied by both oppor...
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From September 29 to 30, 2025, the 1st Sri Lanka National AI Expo & Conference (AI EXPO 2025) was grandly held at the King's Empire Hotel in Colomb...
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"Hello, the number you are calling is currently busy. Please try again later..." When customers anxiously dial the after-sales hotline only to hear...
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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
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Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
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In today's fast-paced business world, enterprises interact with a diverse range of customers every day. Imagine a large e-commerce enterprise needi...
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